Within that document I found the paragraph titled Fees for Service: Standard Service License Fees. I used the email address to send a written request and printed the email and mailed it to the address indicated. Also I called 386-736-3881 and received a recording stating not to leave a message as they did not monitor them, but was given 800-853-9773 to contact. I called that number and only held briefly before a representative answered.
Tom stated that my account was cancelled and we should receive our credit within two (2) weeks.I hope if others use this method to request a refund if will work for you.
Review about: Net Detective.